Frequently Asked Questions

InnoviTEQ offers a comprehensive suite of technology services including Custom Software Development, UI/UX Design, Digital Transformation Consulting, Cybersecurity & Digital Safety, POS & Business Automation Systems, and Cloud & Backend Engineering. Each service is tailored to help African businesses compete in the digital economy.

Yes. While InnoviTEQ is headquartered in Namibia, we work with clients across Africa and beyond. Our remote-first delivery model means geography is rarely a barrier. We have delivered projects for clients in multiple African countries and are actively expanding our continental footprint.

Absolutely. We offer end-to-end project delivery — from discovery and UX research through to design, development, testing, and deployment. Having a single team handle the full lifecycle reduces handoff friction and ensures a cohesive product experience.

We have deep experience in fintech, retail, hospitality, healthcare, education, and government sectors. Our POS and business automation solutions are particularly well-suited to retail and hospitality, while our software development and cloud services serve a broad range of industries.

Affix is an intelligent workforce and project management platform built for African businesses. It is designed for SMEs and growing enterprises that need to manage teams, track projects, and streamline operations without the complexity or cost of enterprise-grade tools. Affix is currently in active development.

Batr POS is a modern point-of-sale and business automation system purpose-built for the African market. Unlike generic POS solutions, Batr POS is designed to work reliably in low-connectivity environments, supports local payment methods, and includes inventory management, sales analytics, and multi-branch support out of the box.

Both Affix and Batr POS are currently in development. We are onboarding early-access partners and beta testers. If you are interested in being among the first to use either product, you can request a demo through our website and we will keep you updated on availability.

Yes. We actively engage with early-access partners to shape the product roadmap. If you have a specific use case or feature requirement, reach out via our Contact page or request a demo. We evaluate all feature requests and prioritise those that align with the broader product vision.

Our pricing depends on the scope, complexity, and duration of each engagement. We offer fixed-price project quotes for well-defined scopes, and time-and-materials arrangements for ongoing or evolving projects. We also offer retainer packages for clients who need continuous development support. Contact us for a tailored quote.

Yes. We understand that cash flow is a real concern for SMEs. We are happy to discuss milestone-based payment structures that align payments with project deliverables. Reach out to our team and we will work out an arrangement that suits your budget and timeline.

We do not publish a hard minimum, but our custom software and consulting engagements typically start from a few thousand USD depending on scope. For smaller needs, our product offerings (Affix and Batr POS) may be a more cost-effective fit. We encourage you to reach out regardless — we will always be transparent about whether we are the right fit.

Our process follows four phases: Discovery (understanding your goals, users, and constraints), Design (wireframes, prototypes, and UX validation), Development (iterative builds with regular client check-ins), and Delivery (testing, deployment, and handover). We use agile methodologies to keep projects on track and adapt to changing requirements.

Timelines vary significantly by scope. A focused MVP can be delivered in 6–10 weeks, while a full-featured platform may take 4–6 months or more. During the discovery phase we provide a detailed project plan with milestones and estimated delivery dates so you always know where things stand.

We assign a dedicated project manager to every engagement. You will receive regular progress updates (typically weekly), have access to a shared project board, and can schedule check-in calls at any time. We use tools like Slack, Notion, and Jira depending on client preference.

We offer a post-launch support period on all projects, during which we address any bugs or issues at no additional cost. Beyond that, we offer ongoing maintenance retainers, feature development, and technical support packages. We aim to be a long-term technology partner, not just a one-off vendor.

We offer several partnership tiers: Technology Partners (integrating complementary tools and platforms), Reseller Partners (distributing our products in new markets), Strategic Partners (co-developing solutions or entering joint ventures), and Community Partners (supporting the InnoviTEQ Tech Hub initiative). Each tier comes with its own benefits and commitments.

You can apply through our Partnerships page. Fill in the partner application form with details about your organisation, the type of partnership you are interested in, and how you see the collaboration creating value. Our partnerships team reviews all applications and responds within five business days.

Yes. We welcome partnerships with organisations from anywhere in the world, particularly those with an interest in the African technology market. International partners often bring complementary expertise, market access, or technology that helps us deliver greater value to our clients and communities.