Privacy Policy

InnoviTEQ ("InnoviTEQ", "we", "us", or "our") is a technology company based in Sekondi-Takoradi, Ghana. We are committed to protecting the privacy and personal information of all individuals who interact with our website, products, and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at innoviteq.com or engage with our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.

This policy is governed by the laws of the Republic of Ghana and applicable data protection principles.

We may collect the following categories of personal information:

We use the personal information we collect for the following purposes:

• To respond to your enquiries, contact form submissions, and support requests
• To process and evaluate job applications and partnership proposals
• To send you product updates, newsletters, and marketing communications (with your consent)
• To schedule and facilitate product demonstrations for Affix and Batr POS
• To improve our website, products, and services based on usage patterns
• To analyse website traffic and user behaviour through aggregated analytics
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address technical issues or fraudulent activity
• To communicate important updates about our services or this Privacy Policy

We will only process your personal information where we have a lawful basis to do so, including your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device when you visit our website.

We use trusted third-party services to operate our website and deliver our services. These providers may process your personal information on our behalf:

• Vercel: Website hosting and deployment infrastructure
• Sanity.io: Content management system for blog posts, case studies, and job listings
• Google Analytics 4: Website traffic analysis and user behaviour insights
• Email Service Providers: For processing contact form submissions and newsletter subscriptions

All third-party providers are contractually obligated to handle your data securely and only for the purposes we specify. We do not sell your personal information to third parties for their own marketing purposes.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact enquiries: Retained for up to 2 years from the date of submission
• Job applications: Retained for 6 months after the position is filled or the application is declined
• Newsletter subscriptions: Retained until you unsubscribe
• Analytics data: Retained in accordance with Google Analytics default retention settings (14 months)
• Legal and compliance records: Retained for the period required by applicable Ghanaian law

When personal information is no longer required, we securely delete or anonymise it.

You have the following rights regarding your personal information held by InnoviTEQ:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements
• Right to Restrict Processing: Request that we limit how we use your personal information in certain circumstances
• Right to Object: Object to processing based on legitimate interests, including direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent (e.g., newsletter subscriptions)

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted to and from our website
• Secure hosting infrastructure with access controls and monitoring
• Regular security assessments and vulnerability testing
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection and security best practices

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.